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| DCBOA Members Choice Award |
| About the DCBOA |
| Fun Stuff |
Members who wish to participate will be mailed a link to an on-line form where they can answer the
following questions:
Rescue Administrative Operations (Questions 1-7)
Education about the Rescue Organization (Questions 8-12)
Background of Potential Adopter (Questions 13-17)
Draft Cross Education (Questions 18-21)
Financial Transaction (Questions 22-30)
Transportation of Horse (Questions 31 – 33)
Horse (Questions 34-38)
Follow Up Assistance (Questions 39-45)
Overall Impression of Rescue (Questions 46-50)
1. Did the Rescue personnel behave in a professional manner?
2. Did the Rescue respond to your questions in a reasonable amount of time?
3. Does the Rescue have reasonable hours of operation?
4. Did the Rescue encourage you to ask questions?
5. Did the Rescue keep you up to date with what was going on regarding your horse at every step of
the transaction?
6. Did you ever feel pressured into the transaction because of a threat to the horse?
7. Did you ever feel rushed into making a decision?
8. Did the Rescue match what you expected from their promotional items or advertising?
9. Did the Rescue offer to provide you with any of their references?
10. Did the Rescue offer to put you in touch with any of their previous clients?
11. Was the Rescue’s Web Site easy to navigate?
12. Was the Rescue’s Web Site informative?
13. Did the Rescue request information regarding your previous experience with horses in general?
14. Was the Rescue specific in asking about your previous experience with Draft Crosses or full Draft
Horses?
15. Did the Rescue require any information regarding the facilities where you would be keeping the
horse?
16. Did the Rescue require you to provide any references?
17. If so, were your referenced checked?
18. Did the Rescue make you aware of any problems you might encounter working with an unhanded
horse?
19. Did the Rescue make you award of any difficulties you might face finding equipment for Draft or
Draft Crosses?
20. How well did the rescue educate you on what to expect from a Draft Cross or Full Draft?
21. Were your questions regarding Draft Crosses or Full Drafts answered in a satisfactory manner?
22. How easy was the financial transaction with this rescue?
23. Were you aware, up front, of all the costs associated with the transaction?
24. Do you feel the cost of the transaction was reasonable?
25. Do you feel any restrictive terms of adoption/sale were reasonable?
26. Do you feel you were well enough informed to make a good decision?
27. Did the rescue’s description of what to expect with your horse match what you are experiencing?
28. Did you feel like you could change your mind easily if you had doubts about the transaction?
29. Do you feel that the fees were reasonable for the horse you received?
30. Was the rescue staff helpful with arrangements or suggestions regarding transportation?
31. Was the actual transportation of the horse a good experience?
32. Was the transportation cost reasonable?
33. Did the physical health of the horse meet the original description?
34. Did horse’s personality meet description?
35. Did the horse’s height meet description?
36. Was the horse in good condition upon receipt?
37. Do you feel that the horse you adopted was a good match for you?
38. Did the Rescue provide you with adequate information regarding your horse’s background?
39. Did the Rescue give you any guidance regarding where to go if you need additional help with your
horse?
40. Did anyone from the Rescue follow up with you after the transaction was complete?
41. Was the Rescue responsive to your questions after the transaction?
42. Are you fully aware of what you are required to do if you can no longer keep this horse?
43. Do you know your rights regarding using the animal for breeding?
44. Do you feel comfortable, after the transaction, calling this Rescue with additional questions?
45. Has the rescue given you any resources for continuing education as a horse owner?
46. Overall was this a pleasant experience?
47. Would you do business with this rescue again?
48. Would you suggest this rescue to a friend?
49. Would you feel comfortable returning a horse to this rescue?
50. Overall, how would you rate this experience?
following questions:
Rescue Administrative Operations (Questions 1-7)
Education about the Rescue Organization (Questions 8-12)
Background of Potential Adopter (Questions 13-17)
Draft Cross Education (Questions 18-21)
Financial Transaction (Questions 22-30)
Transportation of Horse (Questions 31 – 33)
Horse (Questions 34-38)
Follow Up Assistance (Questions 39-45)
Overall Impression of Rescue (Questions 46-50)
1. Did the Rescue personnel behave in a professional manner?
2. Did the Rescue respond to your questions in a reasonable amount of time?
3. Does the Rescue have reasonable hours of operation?
4. Did the Rescue encourage you to ask questions?
5. Did the Rescue keep you up to date with what was going on regarding your horse at every step of
the transaction?
6. Did you ever feel pressured into the transaction because of a threat to the horse?
7. Did you ever feel rushed into making a decision?
8. Did the Rescue match what you expected from their promotional items or advertising?
9. Did the Rescue offer to provide you with any of their references?
10. Did the Rescue offer to put you in touch with any of their previous clients?
11. Was the Rescue’s Web Site easy to navigate?
12. Was the Rescue’s Web Site informative?
13. Did the Rescue request information regarding your previous experience with horses in general?
14. Was the Rescue specific in asking about your previous experience with Draft Crosses or full Draft
Horses?
15. Did the Rescue require any information regarding the facilities where you would be keeping the
horse?
16. Did the Rescue require you to provide any references?
17. If so, were your referenced checked?
18. Did the Rescue make you aware of any problems you might encounter working with an unhanded
horse?
19. Did the Rescue make you award of any difficulties you might face finding equipment for Draft or
Draft Crosses?
20. How well did the rescue educate you on what to expect from a Draft Cross or Full Draft?
21. Were your questions regarding Draft Crosses or Full Drafts answered in a satisfactory manner?
22. How easy was the financial transaction with this rescue?
23. Were you aware, up front, of all the costs associated with the transaction?
24. Do you feel the cost of the transaction was reasonable?
25. Do you feel any restrictive terms of adoption/sale were reasonable?
26. Do you feel you were well enough informed to make a good decision?
27. Did the rescue’s description of what to expect with your horse match what you are experiencing?
28. Did you feel like you could change your mind easily if you had doubts about the transaction?
29. Do you feel that the fees were reasonable for the horse you received?
30. Was the rescue staff helpful with arrangements or suggestions regarding transportation?
31. Was the actual transportation of the horse a good experience?
32. Was the transportation cost reasonable?
33. Did the physical health of the horse meet the original description?
34. Did horse’s personality meet description?
35. Did the horse’s height meet description?
36. Was the horse in good condition upon receipt?
37. Do you feel that the horse you adopted was a good match for you?
38. Did the Rescue provide you with adequate information regarding your horse’s background?
39. Did the Rescue give you any guidance regarding where to go if you need additional help with your
horse?
40. Did anyone from the Rescue follow up with you after the transaction was complete?
41. Was the Rescue responsive to your questions after the transaction?
42. Are you fully aware of what you are required to do if you can no longer keep this horse?
43. Do you know your rights regarding using the animal for breeding?
44. Do you feel comfortable, after the transaction, calling this Rescue with additional questions?
45. Has the rescue given you any resources for continuing education as a horse owner?
46. Overall was this a pleasant experience?
47. Would you do business with this rescue again?
48. Would you suggest this rescue to a friend?
49. Would you feel comfortable returning a horse to this rescue?
50. Overall, how would you rate this experience?
Welcome to the
Draft Cross
Breeders & Owners
Association
Draft Cross
Breeders & Owners
Association